FAQ
Last updated: 3 November 2026
Everything you need to know before and after ordering from MEVEE Collection: shipping rates, delivery times, returns and how to reach us. Still unsure about something? Message us on WhatsApp — we usually reply the same day.
Shipping & delivery
Where do you ship?
We ship to every state in Malaysia, including Sabah, Sarawak and Labuan. We do not currently ship outside Malaysia — if you are ordering from abroad, message us first and we will check whether we can arrange it.
How much is shipping?
Nothing, during our launch offer. Every order ships free across Malaysia — Peninsular Malaysia, Sabah, Sarawak and Labuan — for three months from the official store launch. There is no minimum spend and no discount code to enter; the free rate is applied at checkout automatically.
Our standard rates, which apply again once the launch period ends, are:
| Destination | Order weight | Shipping fee |
|---|---|---|
| Peninsular Malaysia (West Malaysia) | 0 – 3 kg | RM5 |
| Peninsular Malaysia (West Malaysia) | 3 – 15 kg | RM10 |
| Sabah, Sarawak & Labuan (East Malaysia) | 0 – 3 kg | RM15 |
| Sabah, Sarawak & Labuan (East Malaysia) | 3 – 15 kg | RM30 |
Each bag currently weighs approximately 1 kg, so an order of one to three bags falls into the 0 – 3 kg band and four or more bags into the 3 – 15 kg band. A limit of 10 bags per order applies. During the launch offer the amount confirmed at checkout is always RM0.
How long does delivery take?
Orders are packed and handed to the courier within 1-2 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.
| Destination | Estimated delivery after dispatch |
|---|---|
| Peninsular Malaysia | 2-4 business days |
| Sabah, Sarawak & Labuan | 4-7 business days |
These are courier estimates. Peak sale periods, public holidays and bad weather can add a few days.
How do I track my order?
As soon as your parcel is handed to the courier, you receive an email with a tracking number. If your tracking has not moved for more than 3 business days, message us on WhatsApp with your order number and we will open a case with the courier.
Returns & refunds
What is your return policy?
You may request a return within 7 days of receiving your order. The bag must be unused, in the same condition you received it, and in its original packaging with the dust bag, straps, tags and any accessories included. Items that show signs of use, marks or perfume odour cannot be accepted.
Full details are in our Refund & Return Policy.
How do I start a return?
Email oceanye88@gmail.com or WhatsApp us at +60199066172 within 7 days of delivery. Include your order number, the item you want to return and the reason. We will reply with the return address and next steps.
Who pays for return shipping?
Return shipping is paid by the customer, except when the bag is faulty, damaged in transit, or we shipped the wrong item — in those cases we cover it.
When will I receive my refund?
We inspect returns as soon as they arrive and let you know the outcome. Approved refunds are issued to your original payment method within 7 business days; your bank may take a few more days to post the amount. Original shipping fees are non-refundable unless the return is due to our error.
What if my bag arrives faulty or damaged?
Contact us within 48 hours of delivery with photos of the item and the packaging. We will arrange a replacement or a full refund, including shipping costs.
Can I exchange for another colour or model?
The fastest route is to return the item for a refund and place a new order — this reserves your new colour immediately. Exchanges are subject to stock availability.
Products & stock
Are the bags ready stock?
Yes. Every style shown on the site is in stock and ships from Malaysia within 1-2 business days. If a colour has sold out, it shows as unavailable on the product page — you can message us to ask when it is back.
Where are your products manufactured?
Our bags are manufactured both locally and internationally. We select manufacturing partners on quality and consistency, and inspect every batch before it is listed.
Will the colour match the photos?
We photograph every bag ourselves, but slight differences in shade are normal because of lighting and screen settings. If the colour is not what you expected, you can return it within 7 days.
Payment & orders
What payment methods do you accept?
All available payment options are shown at checkout. If the method you prefer is not listed, message us on WhatsApp and we will help you complete the order.
Can I change or cancel my order?
Message us as soon as possible. We can usually change or cancel an order before it is dispatched. Once the parcel is with the courier, please use the return process instead.
Still need help?
WhatsApp: +60199066172
Email: oceanye88@gmail.com
Business hours: Monday to Saturday, 9:00am - 6:00pm (MYT)